Sick of 21st Century
- By Eddie Phanichkul
- Published 10/26/2009
In the past year, 21st Century has gone to shit. My policy was canceled. My premiums are always changing. Support has been subpar. I live-chatted with them just to find out why my policy increased to almost $200/month. This is a transcript of the conversation:
Thank you for choosing 21st Century Insurance. Please wait for a Customer Care Representative.
Thank you for choosing 21st Century Insurance, how may I assist you today?
Eddie: Hi I have a question about my premium
Levon: Sure.
Levon: What specific question do you have in regards to your premium, Mr. Phanichkul?
Eddie: It looks like I'm paying more than I was paying. Did my premium go up?
Levon: I can look into that for you.
Levon: While I am reviewing your policy, can you please verify if there has been a change to your address, work number or email information in the past 30 days?
Eddie: Thanks
Eddie: Yes I have changed my address
Eddie: But I don't know if I've done it in the system yet
Levon: What is the address we should have in our records?
Eddie: --REDACTED--
Levon: We need to update your address. What is the date you moved to the new address?
Eddie: September 1
Levon: Are you the only person residing at your new residence?
Eddie: No I am not.
Eddie: It is temporary residence
Levon: Do you know what your primary residence will be?
Eddie: Well this is my primary residence for the time being
Eddie: All of my mail is forwarded here until I find a new home.
Levon: If I understand you correctly, there are other people living in the house. Is my understanding correct?
Eddie: Yes
Eddie: What is the point of this line of questioning?
Levon: Due to our underwriting guidelines any person residing in the same house, who is 16 and over will need to be listed, excluded or listed on the policy.
Levon: If they have their own insurance they can be listed in the policy provided we have the name, date of birth, driver license number, date first licensed and proof of insurance.
Eddie: So are you sending me a form?
Eddie: It's my girlfriend's house, and she has her own insurance
Eddie: Ok, send me a form, I would not like to complete this online.
Eddie: I just want to know why my premium seems higher than the previous period
Levon: We would need the above requested information to update your policy. If she has her own insurance her proof of insurance can be faxed to this number 1-866-552-9104. I will be happy to assist you with the question you have but we would first need to update our records because you have moved.
Levon: If you do not have the requested information listed above, I will notify our underwriting department and they will either contact you for the information or send you a form. You can also contact us when you have the information.
Levon: Because you have moved, do we also need to update the estimated annual miles you would be driving your vehicle?
Eddie: I'm not answering any more questions. I don't have time for this.
Eddie: 21st Century has made me reconsider my insurance policy. I will be shopping for another insurance company.
Thank you for choosing 21st Century Insurance. Please wait for a Customer Care Representative.
Thank you for choosing 21st Century Insurance, how may I assist you today?
Eddie: Hi I have a question about my premium
Levon: Sure.
Levon: What specific question do you have in regards to your premium, Mr. Phanichkul?
Eddie: It looks like I'm paying more than I was paying. Did my premium go up?
Levon: I can look into that for you.
Levon: While I am reviewing your policy, can you please verify if there has been a change to your address, work number or email information in the past 30 days?
Eddie: Thanks
Eddie: Yes I have changed my address
Eddie: But I don't know if I've done it in the system yet
Levon: What is the address we should have in our records?
Eddie: --REDACTED--
Levon: We need to update your address. What is the date you moved to the new address?
Eddie: September 1
Levon: Are you the only person residing at your new residence?
Eddie: No I am not.
Eddie: It is temporary residence
Levon: Do you know what your primary residence will be?
Eddie: Well this is my primary residence for the time being
Eddie: All of my mail is forwarded here until I find a new home.
Levon: If I understand you correctly, there are other people living in the house. Is my understanding correct?
Eddie: Yes
Eddie: What is the point of this line of questioning?
Levon: Due to our underwriting guidelines any person residing in the same house, who is 16 and over will need to be listed, excluded or listed on the policy.
Levon: If they have their own insurance they can be listed in the policy provided we have the name, date of birth, driver license number, date first licensed and proof of insurance.
Eddie: So are you sending me a form?
Eddie: It's my girlfriend's house, and she has her own insurance
Eddie: Ok, send me a form, I would not like to complete this online.
Eddie: I just want to know why my premium seems higher than the previous period
Levon: We would need the above requested information to update your policy. If she has her own insurance her proof of insurance can be faxed to this number 1-866-552-9104. I will be happy to assist you with the question you have but we would first need to update our records because you have moved.
Levon: If you do not have the requested information listed above, I will notify our underwriting department and they will either contact you for the information or send you a form. You can also contact us when you have the information.
Levon: Because you have moved, do we also need to update the estimated annual miles you would be driving your vehicle?
Eddie: I'm not answering any more questions. I don't have time for this.
Eddie: 21st Century has made me reconsider my insurance policy. I will be shopping for another insurance company.
